Members who have an inquiry or complaint may call CSR Super on (02) 9235 8533 on any weekday between 8.30 am and 5.30 pm (Sydney time).  Inquiries outside these hours may be left on voicemail.
Alternatively you can:
Email:	info@csrsuper.com.au
Fax:	(02) 8362 9027
Write to:	Inquiries & Complaints Officer Harwood Superannuation Fund (CSR Super) PO Box 155 NORTH RYDE NSW 2113
In the event that the Inquiries & Complaints Officer is unable to resolve your inquiry or complaint it will then be considered by a committee comprising senior fund management and, failing resolution by that committee, by the full Trustee Board.   All inquiries and complaints will be dealt with within 90 days of the date they were received. If a complaint is not resolved to a member’s satisfaction by these arrangements, it may be referred to the Superannuation Complaints Tribunal (SCT) in certain circumstances.   The SCT was established by the Commonwealth Government to provide a simple and inexpensive review mechanism for complaints about the decisions of superannuation fund trustees affecting individual members. It has the primary function of inquiring into complaints and trying to resolve them by conciliation.  Where a complaint cannot be resolved by conciliation, the SCT can review the decision of the Trustee. It has other functions, including helping a complainant to make a complaint or to put it in writing.   Members can contact the SCT by calling 1300 884 114 for the cost of a local call.   Click on a link below to view Harwood Superannuation Fund’s Member Inquiries and Complaints Procedures or Privacy Complaints Resolution Procedures.   Inquires and Complaints Procedures   Privacy Complaints Resolution Procedures
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